FAQs

Succulent related: 
1. What are succulents? 

Succulents are a group of plants that store water in their leaves. The leaves tend to be thick and fleshy. Succulents tend to thrive in dry climates and do not require daily watering. They are well suited for people with a busy schedule who wishes to grow a plant.

2. What are the life expectancy of succulents? 

A plant’s lifespan will vary depending on the conditions it lives through (ie. the right amount of water, sun, temperature, soil conditions etc.). However, succulents are generally very easy to care for and has a tendency to outlive most plants. For a novice, it is not unusual for the plant to last between 1-3 months, though they can generally live much longer with the right environment as well as proper care.

3. How much time and effort is required to care for succulents? 

There's a saying that succulents are perfect for the lazy gardener as they thrive on neglect. Watering once a week is sufficient for the succulents to grow with good amount of indirect sunlight and ventilation. This makes succulent suitable for people with little time to spare but still wishes to grow living plants.

 

Dóro Life:
1. What is the product called Dóro Life? 

Dóro Life literally means the Gift of Life, it is a succulent arrangement design, inspired by nature's abundance, life's boldness and its diversity in flavors and colors. Every one of our succulent arrangement includes an assorted selection of between eight to ten varieties of succulent potted by our in-house artist in a 20cm diameter decorative cement planter. The completed art piece is then carefully packaged in our signature gift box, enclosed with an optional wax sealed greeting card, delivered to your doorstep.

2. What are the planter dimensions? 

Upon reviewing various sizes and type of planters, our artist have selected a decorative cement planter design that meets our requirements in terms of aesthetic and durability. The planter has a base diameter of 20cm and a height of 7cm, designed with holes at the base for optimum drainage suitable for growing succulents.

3. Can I select the type of succulent plants for my order? 

Every one of our succulent arrangement is a unique art piece, where each individual succulent is carefully handpicked and potted by our in-house artist. As we strive to create a surprising factor with our Doro giftbox, we will not be able to accept customization request. Sometimes the best moments are the ones you didn't plan at all, we hope you will trust us to deliver a smile on your face with our creation.

  

Dóro Bouquet:
1. What is the product called Dóro Bouquet? 

Dóro Bouquet is a unique hand wrapped bouquet combining both succulents and fresh flowers specially arranged by our in-house artist. Each bouquet includes freshly cut rose stems and other imported plants. Wrapped in strings, it is delivered with a wax sealed envelope carrying your message within.

2. What are the bouquet dimensions? 

Indicative measurements : 35 (d) x 65 (h) in cm for Standard Bouquet, while 45 (d) x 75 (h) in cm for Large Bouquet, dimensions provided may not be exact.

3. Can I select the type of succulent or flowers for my order? 

Every one of our bouquet arrangement is a unique art piece, where each individual succulent and flower is carefully handpicked and arranged by our in-house artist. As we strive to create a surprising factor with our products, we will not be able to accept customization request. Sometimes the best moments are the ones you didn't plan at all, we hope you will trust us to deliver a smile on your face with our creation.

  

Shipping and Delivery:
1. When will my orders be delivered? 

We are delivering every Monday to Fridays, excluding Public Holidays. We offer same day delivery for all potted plant orders received with full payment before 11am, orders placed after 11am will be delivered on next working day basis. For Bouquet orders, 2 days advance booking will be required. Please contact us should you require same day delivery, we will accommodate to our best effort wherever possible.

2. What is the delivery fee and coverage area? 

We offer free delivery in Kuala Lumpur and selected areas in Selangor. You may check our delivery coverage HERE. If you are uncertain whether your location is in our delivery coverage, please contact us via facebook messaging or email us at hello@doro.com.my, our customer service representative will be in touch with you.

3. Will the recipient be contacted prior to delivery? 

Yes, the recipient will be contacted to confirm the delivery timing on your selected day of delivery, all the while maintaining the surprise factor by not disclosing the details on the sender's identity to our best endeavor.

4. What if the recipient is not available on my selected delivery date? 

As we will always call the recipient to confirm on availability prior to actual delivery, we will accommodate the recipients timing of delivery, within regular working hours. Should we fail to contact the recipient on the day of delivery, our team will reach you to discuss and confirm the best way forward. Delivering your gift to the hands of the recipient is our highest priority, we will never leave it to the custody of others without prior agreement from either yourself or the recipient.

5. What if there's damage when I receive the delivery? 

Our products are handpacked carefully in a sturdy box for delivery ensuring it arrives in its best form as how they left us. As the soil & pebbles in the pot are loose, a minimal amount may fall into the box which should be considered normal. However, in rare occasions, and for reasons beyond our control, the goods may get damaged in transit. Should this happen, please contact us at hello@doro.com.my to inform us immediately - within 24 hours of receipt, with the photo of the damaged goods and/or packaging, we will arrange a replacement at the next available delivery date. We reserve the right to collect the damaged goods upon providing a replacement.