Our products are handpacked carefully in a sturdy box for delivery ensuring it arrives in its best form as how they left us. For plant related products, the soil & pebbles in the pot are loose, a minimal amount may fall into the box which should be considered normal.
However, in rare occasions, and for reasons beyond our control, the goods may get damaged in transit. Should this happen, please contact us at firstname.lastname@example.org to inform us immediately - within 24 hours of receipt, with the photo of the damaged goods and/or packaging, we will arrange a replacement at the next available delivery date upon verification.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to collect the damaged goods upon providing a replacement. We do not accept refund once the order is placed.